Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@origsoul.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@origsoul.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@origsoul.com.

90-Day Return Policy

We offer a 90-day return policy, which means you can request a return within 90 days of receiving your product. To qualify for a return, your item must be in the same condition as received, and securely packaged to prevent damage during return shipping.

If your return request is approved, we will send you a return shipping label along with instructions for sending your package back. For returns, please contact us at info@origsoul.com. Note that returns must be sent to the following address:
125 Castle Street, Woodbridge, Suffolk, IP12 1AA, UK.

For any return inquiries, feel free to reach out via info@origsoul.com . Due to possible time zone differences, if we are unable to answer your call, please email us, and we will be happy to assist you.

Damaged Items and Issues

Please check your items immediately upon receipt. If any product is defective, damaged, or incorrect, contact us right away so we can assess the issue. Sending us photos of the damaged items via email is also helpful.

Exceptions / Non-Returnable Items

We accept unconditional returns as long as there is a quality issue or you are not satisfied with the product. Unfortunately, we cannot accept returns on promotional items discounted by 50% or more, or on gift cards.

Exchanges

Please email us in advance to confirm your eligibility for an exchange. After our communication, return the item using the agreed method. Once we receive your return, we will send out the new item you need.

EU 14-Day Return Period

For customers in Europe, you have the right to cancel or return your order within 14 days of receipt, no reason needed.

Refunds

We will notify you once we receive and inspect your return. You will be refunded automatically to your original payment method within 10 working days. Please check with your bank or credit card provider, as processing and posting refunds may take additional time.

For any further inquiries, please contact us at info@origsoul.com.