Frequently asked questions
What is the return policy?
We offer a 90-day return policy, allowing you to return items in their original condition. If approved, we'll provide a return shipping label and instructions. For return requests, please contact us at info@origsoul.com
Are any purchases final sale?
Yes, all products can be returned or exchanged, provided they are in their original condition and packaging. We want to ensure you are completely satisfied with your purchase! If you have any questions, feel free to contact us.
When will I get my order?
Your order typically requires a production time of 1 to 2 days. After that, shipping takes about 4 to 12 days, depending on the shipping method you choose. Detailed information will be provided at checkout. Thank you for your patience!
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping costs are determined by your location and the shipping method you choose. You will always see the shipping price before completing your purchase.